/* ============================================================
   INGELINF SOPORTE — main.css
   Fondo bosque claro, contraste correcto en todos los botones
============================================================ */

*, *::before, *::after { box-sizing: border-box; margin: 0; padding: 0; }

:root {
  --navy:    #1b3a5c;
  --navy2:   #2a4a72;
  --blue:    #2563eb;
  --blue-lt: #eff6ff;
  --green:   #16a34a;
  --red:     #dc2626;
  --amber:   #d97706;
  --gray:    #6b7280;
  --surface: rgba(255,255,255,0.96);
  --surf2:   rgba(248,250,252,0.97);
  --border:  rgba(0,0,0,0.09);
  --text:    #1e293b;
  --text2:   #64748b;
  --text3:   #94a3b8;
  --radius:  12px;
  --shadow:  0 2px 14px rgba(0,0,0,0.08);
}

body {
  font-family: system-ui, -apple-system, sans-serif;
  font-size: 14px;
  line-height: 1.6;
  color: var(--text);
  min-height: 100vh;
}

/* ── FOREST BACKGROUND ── */
.forest-bg {
  position: fixed; inset: 0; z-index: 0;
  background: #0a1628;
}
.forest-bg-img {
  position: fixed; inset: 0; z-index: 0;
  background-image: url('/assets/img/fondo.jpg');
  background-size: cover;
  background-position: center center;
  background-repeat: no-repeat;
}
.forest-overlay {
  position: fixed; inset: 0; z-index: 1;
  background: rgba(5, 15, 35, 0.55);
}
.app-wrap {
  position: relative; z-index: 2;
  min-height: 100vh;
  display: flex; flex-direction: column;
}

/* ── NAV ── */
.main-nav {
  background: rgba(5,15,35,0.92);
  backdrop-filter: blur(10px);
  display: flex; align-items: center; gap: 10px;
  padding: 0 24px; height: 54px;
  border-bottom: 1px solid rgba(255,255,255,0.08);
  position: sticky; top: 0; z-index: 50;
}
.nav-logo {
  display: flex; align-items: center; gap: 8px;
  text-decoration: none; flex-shrink: 0;
}
.nav-logo-img {
  height: 34px; width: auto; object-fit: contain;
  filter: brightness(0) invert(1);
}
.nav-logo-sub {
  color: rgba(255,255,255,0.5); font-size: 11px; font-weight: 400;
  letter-spacing: 0.04em; margin-top: 2px;
}
.nav-links { display: flex; gap: 2px; flex: 1; justify-content: center; }
.nav-link {
  color: rgba(255,255,255,0.65); font-size: 13px;
  text-decoration: none; padding: 6px 14px; border-radius: 7px;
  transition: all .15s;
}
.nav-link:hover  { color: #fff; background: rgba(255,255,255,0.1); }
.nav-link.active { color: #60a5fa; background: rgba(96,165,250,0.15); }
.nav-right { display: flex; align-items: center; gap: 10px; flex-shrink: 0; }
.nav-user  { display: flex; align-items: center; gap: 8px; }
.nav-avatar {
  width: 30px; height: 30px; border-radius: 50%;
  background: #2563eb; color: #fff;
  display: flex; align-items: center; justify-content: center;
  font-size: 11px; font-weight: 700; flex-shrink: 0;
}
.nav-name { color: rgba(255,255,255,0.8); font-size: 13px; }
.btn-nav-login {
  background: rgba(255,255,255,0.12);
  color: #fff !important;             /* texto blanco sobre nav oscuro */
  border: 1px solid rgba(255,255,255,0.25);
  padding: 6px 16px; border-radius: 7px;
  font-size: 13px; font-weight: 500; text-decoration: none;
  transition: background .15s;
}
.btn-nav-login:hover { background: rgba(255,255,255,0.22); }

/* ── ROLE BADGES ── */
.role-badge {
  font-size: 9px; padding: 2px 8px; border-radius: 10px;
  font-weight: 700; letter-spacing: 0.05em;
}
.role-admin  { background: rgba(220,38,38,.2);  color: #fca5a5; }
.role-tec    { background: rgba(22,163,74,.2);  color: #86efac; }
.role-client { background: rgba(37,99,235,.2);  color: #93c5fd; }

/* ── PAGE WRAPPER ── */
.page { max-width: 680px; margin: 0 auto; padding: 28px 16px; flex: 1; }
.page-wide { max-width: 860px; margin: 0 auto; padding: 28px 16px; flex: 1; }

/* ── CARDS ── */
.card {
  background: var(--surface);
  border: 0.5px solid var(--border);
  border-radius: 16px;
  box-shadow: var(--shadow);
  overflow: hidden;
}
.card-head {
  background: var(--navy);
  padding: 18px 22px;
}
.card-head h2 { color: #fff; font-size: 15px; font-weight: 600; }
.card-head p  { color: rgba(255,255,255,0.5); font-size: 12px; margin-top: 3px; }
.card-body { padding: 22px; }

/* ── FORM ELEMENTS ── */
.field { margin-bottom: 16px; }
.field label {
  display: block; font-size: 11px; font-weight: 600;
  color: var(--text2); margin-bottom: 5px;
  text-transform: uppercase; letter-spacing: 0.04em;
}
.field input,
.field select,
.field textarea {
  width: 100%; padding: 9px 12px;
  border: 1px solid rgba(0,0,0,0.15);
  border-radius: 8px; font-size: 13px;
  background: rgba(255,255,255,0.95);
  color: var(--text);
  outline: none; transition: border .15s;
}
.field input:focus,
.field select:focus,
.field textarea:focus {
  border-color: var(--blue);
  box-shadow: 0 0 0 3px rgba(37,99,235,0.12);
}
.field textarea { resize: vertical; min-height: 80px; }
.field-row { display: grid; grid-template-columns: 1fr 1fr; gap: 12px; }
.field-hint { font-size: 11px; color: var(--text3); margin-top: 4px; }

/* ── BUTTONS — texto siempre legible ── */
.btn {
  display: inline-flex; align-items: center; justify-content: center;
  gap: 6px; padding: 10px 20px;
  border-radius: 9px; font-size: 13px; font-weight: 500;
  cursor: pointer; text-decoration: none;
  border: 1px solid transparent;
  transition: all .15s; line-height: 1;
}
.btn:active { transform: scale(0.98); }

/* Azul marino (primario) */
.btn-primary {
  background: var(--navy); color: #ffffff;
  border-color: var(--navy);
}
.btn-primary:hover { background: var(--navy2); border-color: var(--navy2); }

/* Azul */
.btn-blue {
  background: var(--blue-lt); color: #1d4ed8;
  border-color: #bfdbfe;
}
.btn-blue:hover { background: #dbeafe; }

/* Verde */
.btn-green {
  background: #f0fdf4; color: #15803d;
  border-color: #bbf7d0;
}
.btn-green:hover { background: #dcfce7; }

/* Rojo */
.btn-red {
  background: #fef2f2; color: #b91c1c;
  border-color: #fecaca;
}
.btn-red:hover { background: #fee2e2; }

/* Ámbar */
.btn-amber {
  background: #fffbeb; color: #b45309;
  border-color: #fed7aa;
}
.btn-amber:hover { background: #fef3c7; }

/* Gris (secundario) */
.btn-ghost {
  background: rgba(248,250,252,0.9); color: var(--text2);
  border-color: rgba(0,0,0,0.15);
}
.btn-ghost:hover { background: #f1f5f9; color: var(--text); }

/* Tamaños */
.btn-sm { padding: 6px 14px; font-size: 12px; border-radius: 7px; }
.btn-lg { padding: 13px 26px; font-size: 15px; width: 100%; }
.btn-full { width: 100%; }

/* ── TIPO DE SOLICITUD ── */
.tipo-grid { display: grid; grid-template-columns: repeat(3,1fr); gap: 10px; }
.tipo-btn {
  border: 1px solid rgba(0,0,0,0.13);
  background: rgba(255,255,255,0.9);
  border-radius: 11px; padding: 12px 8px;
  cursor: pointer; text-align: center; transition: all .15s;
}
.tipo-btn:hover { border-color: var(--blue); }
.tipo-btn.selected { border-color: var(--blue); background: var(--blue-lt); }
.tipo-btn .tb-icon  { font-size: 22px; }
.tipo-btn .tb-label { font-size: 12px; font-weight: 600; color: var(--text2); margin-top: 5px; }
.tipo-btn.selected .tb-label { color: var(--blue); }

/* ── CAPTCHA ROW ── */
.captcha-row {
  display: flex; align-items: center; gap: 12px;
  background: rgba(248,250,252,0.95);
  border: 1px solid rgba(0,0,0,0.1);
  border-radius: 9px; padding: 12px 14px; margin-bottom: 16px;
}
.cap-check {
  width: 22px; height: 22px; border: 2px solid #4caf50;
  border-radius: 4px; background: #e8f5e9;
  display: flex; align-items: center; justify-content: center;
  font-size: 13px; color: #2e7d32; flex-shrink: 0;
}
.cap-text  { font-size: 13px; color: var(--text2); }
.cap-logo  { margin-left: auto; font-size: 9px; color: var(--text3); text-align: center; }

/* ── BADGES ── */
.badge {
  font-size: 10px; padding: 3px 10px; border-radius: 20px;
  font-weight: 700; white-space: nowrap; display: inline-flex; align-items: center; gap: 4px;
}
.b-nuevo      { background:#eff6ff;  color:#1d4ed8; }
.b-activo     { background:#fef9c3;  color:#a16207; }
.b-solucionado{ background:#f0fdf4;  color:#15803d; }
.b-cerrado    { background:#f1f5f9;  color:#475569; }

/* ── TIPO PILLS ── */
.tipo-pill {
  font-size: 10px; padding: 3px 10px; border-radius: 20px; font-weight: 700;
}
.tp-cot  { background:#eff6ff;  color:#1d4ed8; }
.tp-trab { background:#f5f3ff;  color:#6d28d9; }
.tp-emer { background:#fef2f2;  color:#b91c1c; }

/* ── TICKET LIST ROWS ── */
.ticket-row {
  background: var(--surface); border: 0.5px solid var(--border);
  border-radius: 11px; padding: 13px 16px; margin-bottom: 7px;
  display: flex; align-items: center; gap: 10px;
  cursor: pointer; transition: all .15s;
  text-decoration: none; color: inherit;
  box-shadow: 0 1px 4px rgba(0,0,0,0.04);
}
.ticket-row:hover {
  border-color: rgba(37,99,235,0.3);
  box-shadow: 0 4px 14px rgba(0,0,0,0.09);
}
.tr-num   { font-size: 11px; font-weight: 600; color: var(--text3); font-family: monospace; width: 88px; flex-shrink: 0; }
.tr-info  { flex: 1; }
.tr-name  { font-size: 13px; font-weight: 500; color: var(--text); }
.tr-sub   { font-size: 11px; color: var(--text2); margin-top: 1px; }
.tr-date  { font-size: 11px; color: var(--text3); flex-shrink: 0; }

/* ── GROUP LABEL ── */
.group-label {
  font-size: 10px; font-weight: 700; text-transform: uppercase;
  letter-spacing: 0.07em; color: var(--text3);
  margin: 16px 0 7px; padding: 0 2px;
}

/* ── FILTER PILLS ── */
.filters-row { display: flex; gap: 6px; flex-wrap: wrap; margin-bottom: 14px; }
.filter-pill {
  font-size: 12px; padding: 5px 14px; border-radius: 20px;
  border: 1px solid rgba(0,0,0,0.13);
  background: var(--surface); cursor: pointer;
  color: var(--text2); transition: all .15s; font-weight: 500;
}
.filter-pill.active {
  background: var(--navy); color: #ffffff;
  border-color: var(--navy);
}

/* ── TICKET HEADER ── */
.tc-head {
  background: var(--navy); padding: 18px 22px;
  display: flex; align-items: flex-start; gap: 14px;
}
.tc-num  { font-size: 18px; font-weight: 700; color: #fff; font-family: monospace; }
.tc-meta { color: rgba(255,255,255,0.55); font-size: 12px; margin-top: 3px; }
.tc-head-right { margin-left: auto; display: flex; flex-direction: column; align-items: flex-end; gap: 6px; }

/* ── TIMELINE ── */
.timeline { padding: 24px 22px; }
.tl-event { display: flex; gap: 14px; }
.tl-left  {
  display: flex; flex-direction: column; align-items: center;
  width: 34px; flex-shrink: 0;
}
.tl-dot {
  width: 34px; height: 34px; border-radius: 50%;
  display: flex; align-items: center; justify-content: center;
  font-size: 14px; flex-shrink: 0; border: 2px solid;
}
.dot-done    { background: #f0fdf4; border-color: #22c55e; }
.dot-pending { background: #fffbeb; border-color: #f59e0b; }
.dot-waiting { background: #eff6ff; border-color: #60a5fa; }
.dot-future  { background: rgba(248,250,252,0.8); border-color: #cbd5e1; }

.tl-connector { width: 2px; flex: 1; min-height: 20px; margin: 4px 0; }
.conn-done { background: #22c55e; }
.conn-dash { background: transparent; border-left: 2px dashed #cbd5e1; }

.tl-body  { flex: 1; padding-bottom: 24px; cursor: pointer; }
.tl-event:last-child .tl-body { padding-bottom: 0; }
.tl-title { font-size: 13px; font-weight: 600; color: var(--text); }
.tl-date  { font-size: 11px; color: var(--text3); margin-top: 2px; }

.tl-detail {
  margin-top: 10px;
  background: rgba(248,250,252,0.95);
  border: 0.5px solid var(--border);
  border-radius: 10px; padding: 14px;
  display: none;
}
.tl-detail.open { display: block; }
.df-label { font-size: 10px; text-transform: uppercase; letter-spacing: 0.05em; color: var(--text3); margin-bottom: 2px; }
.df-val   { font-size: 13px; color: var(--text); margin-bottom: 8px; }
.df-val:last-child { margin-bottom: 0; }

.action-box {
  margin-top: 12px; background: #eff6ff;
  border: 1px solid #bfdbfe; border-radius: 10px; padding: 14px;
}
.action-box p { font-size: 13px; color: #1e40af; margin-bottom: 10px; font-weight: 500; }
.action-btns { display: flex; gap: 8px; flex-wrap: wrap; }

/* Respuesta del técnico */
.tech-box {
  margin-top: 12px; background: #f0fdf4;
  border: 1px solid #bbf7d0; border-radius: 10px; padding: 14px;
}
.tech-box-label { font-size: 11px; font-weight: 700; text-transform: uppercase; letter-spacing: 0.04em; color: #15803d; margin-bottom: 8px; }
.tech-box textarea {
  width: 100%; min-height: 70px; font-size: 13px; resize: vertical;
  border: 1px solid rgba(0,0,0,0.13); border-radius: 8px;
  padding: 8px 10px; background: #fff; color: var(--text);
  margin-bottom: 8px; outline: none;
}
.tech-box-actions { display: flex; gap: 8px; align-items: center; flex-wrap: wrap; }
.tech-box select {
  font-size: 12px; padding: 7px 10px;
  border: 1px solid rgba(0,0,0,0.13); border-radius: 7px;
  background: #fff; color: var(--text); outline: none;
}

/* ── UNASSIGNED TAG ── */
.unassigned-tag {
  font-size: 10px; background: #fff7ed;
  border: 1px solid #fed7aa; color: #c2410c;
  border-radius: 6px; padding: 2px 8px; font-weight: 700;
}

/* ── STAT CARDS ── */
.stats-grid { display: grid; grid-template-columns: repeat(4,1fr); gap: 10px; margin-bottom: 18px; }
.stat-card {
  background: var(--surface); border: 0.5px solid var(--border);
  border-radius: 11px; padding: 14px 16px; text-align: center;
  box-shadow: 0 1px 5px rgba(0,0,0,0.04);
}
.stat-n { font-size: 24px; font-weight: 700; color: var(--navy); }
.stat-l { font-size: 10px; color: var(--text2); margin-top: 2px; text-transform: uppercase; letter-spacing: 0.04em; }

/* ── ADMIN TABS ── */
.admin-tabs { display: flex; gap: 4px; margin-bottom: 16px; flex-wrap: wrap; }
.admin-tab {
  font-size: 12px; padding: 7px 16px;
  border-radius: 8px; border: 1px solid rgba(0,0,0,0.13);
  background: var(--surface); cursor: pointer;
  color: var(--text2); font-weight: 500; transition: all .15s;
}
.admin-tab.active {
  background: var(--navy); color: #ffffff;
  border-color: var(--navy);
}
.admin-section { display: none; }
.admin-section.active { display: block; }

/* ── ENTITY ROWS ── */
.entity-row {
  background: var(--surface); border: 0.5px solid var(--border);
  border-radius: 10px; padding: 11px 16px; margin-bottom: 6px;
  display: flex; align-items: center; gap: 10px;
  box-shadow: 0 1px 4px rgba(0,0,0,0.03);
}
.entity-avatar {
  width: 34px; height: 34px; border-radius: 50%;
  display: flex; align-items: center; justify-content: center;
  font-size: 12px; font-weight: 700; flex-shrink: 0;
}
.av-admin  { background: #fee2e2; color: #b91c1c; }
.av-tec    { background: #dcfce7; color: #15803d; }
.av-client { background: #dbeafe; color: #1d4ed8; }
.av-biz    { background: #fef3c7; color: #b45309; }
.entity-info { flex: 1; }
.entity-name { font-size: 13px; font-weight: 500; color: var(--text); }
.entity-sub  { font-size: 11px; color: var(--text2); }
.entity-actions { display: flex; gap: 6px; }

/* ── HOME CARDS ── */
.home-hero { text-align: center; padding: 32px 20px 26px; }
.home-hero h1 { font-size: 24px; font-weight: 700; color: var(--navy); }
.home-hero p  { color: var(--text2); font-size: 14px; margin-top: 6px; }
.home-cards { display: grid; grid-template-columns: 1fr 1fr; gap: 14px; max-width: 500px; margin: 0 auto; }
.hcard {
  background: var(--surface); border: 0.5px solid var(--border);
  border-radius: 16px; padding: 26px 20px; cursor: pointer;
  text-align: center; transition: all .2s; text-decoration: none;
  display: block; box-shadow: var(--shadow);
}
.hcard:hover { transform: translateY(-3px); box-shadow: 0 8px 28px rgba(0,0,0,0.12); }
.hcard-icon { width: 52px; height: 52px; border-radius: 14px; margin: 0 auto 14px; display: flex; align-items: center; justify-content: center; font-size: 24px; }
.hcard h3 { font-size: 15px; font-weight: 600; color: var(--navy); }
.hcard p  { font-size: 12px; color: var(--text2); margin-top: 4px; line-height: 1.5; }

/* ── SUCCESS ── */
.success-icon { width: 64px; height: 64px; background: #f0fdf4; border-radius: 50%; margin: 0 auto 18px; display: flex; align-items: center; justify-content: center; font-size: 30px; }
.ticket-num   { font-size: 28px; font-weight: 700; color: var(--navy); letter-spacing: 0.07em; font-family: monospace; }

/* ── FLASH ── */
.flash {
  padding: 12px 16px; border-radius: 9px; margin-bottom: 16px;
  font-size: 13px; font-weight: 500;
}
.flash-ok    { background: #f0fdf4; color: #15803d; border: 1px solid #bbf7d0; }
.flash-error { background: #fef2f2; color: #b91c1c; border: 1px solid #fecaca; }
.flash-info  { background: var(--blue-lt); color: #1d4ed8; border: 1px solid #bfdbfe; }

/* ── MODAL ── */
.modal-overlay {
  position: fixed; inset: 0; background: rgba(0,0,0,0.4);
  backdrop-filter: blur(4px); z-index: 200;
  display: none; align-items: center; justify-content: center;
}
.modal-overlay.open { display: flex; }
.modal-box {
  background: #fff; border-radius: 16px; padding: 26px;
  max-width: 420px; width: 90%;
  box-shadow: 0 20px 60px rgba(0,0,0,0.2);
}
.modal-box h3 { font-size: 16px; font-weight: 600; color: var(--navy); margin-bottom: 8px; }
.modal-box p  { font-size: 13px; color: var(--text2); margin-bottom: 18px; line-height: 1.6; }
.modal-footer { display: flex; gap: 10px; margin-top: 18px; }

/* ── LOGIN ── */
.login-wrap { max-width: 380px; margin: 40px auto; }
.login-logo { text-align: center; margin-bottom: 22px; }
.login-logo .lg-title { font-size: 26px; font-weight: 800; color: var(--navy); }
.login-logo .lg-title span { color: var(--blue); }
.login-logo p { font-size: 13px; color: var(--text2); margin-top: 4px; }
.role-selector { display: grid; grid-template-columns: repeat(3,1fr); gap: 8px; margin-bottom: 18px; }
.role-opt {
  border: 1px solid rgba(0,0,0,0.13);
  background: rgba(255,255,255,0.9);
  border-radius: 10px; padding: 12px 8px;
  cursor: pointer; text-align: center; transition: all .15s;
}
.role-opt:hover { border-color: var(--blue); }
.role-opt.selected { border-color: var(--blue); background: var(--blue-lt); }
.role-opt .ro-icon  { font-size: 22px; }
.role-opt .ro-label { font-size: 11px; font-weight: 600; color: var(--text2); margin-top: 5px; }
.role-opt.selected .ro-label { color: var(--blue); }
.divider { display: flex; align-items: center; gap: 10px; margin: 14px 0; color: var(--text3); font-size: 12px; }
.divider::before, .divider::after { content:''; flex:1; height:0.5px; background:rgba(0,0,0,0.12); }

/* ── SEARCH BAR ── */
.search-bar {
  background: var(--surface); border: 0.5px solid var(--border);
  border-radius: 12px; padding: 14px 16px;
  display: flex; gap: 10px; margin-bottom: 18px;
  box-shadow: var(--shadow);
}
.search-bar input { flex: 1; }

/* ── PAGE HEADER ── */
.page-header { display: flex; align-items: center; gap: 12px; margin-bottom: 18px; }
.page-header h1 { font-size: 18px; font-weight: 700; color: var(--navy); }
.page-header p  { font-size: 12px; color: var(--text2); }
.page-header .actions { margin-left: auto; display: flex; gap: 8px; }

/* ── RESPONSIVE ── */
@media (max-width: 600px) {
  .field-row { grid-template-columns: 1fr; }
  .stats-grid { grid-template-columns: repeat(2,1fr); }
  .home-cards { grid-template-columns: 1fr; }
  .admin-tabs { flex-wrap: wrap; }
  .main-nav { padding: 0 14px; }
  .nav-links { display: none; }
}


/* ── HERO LOGO (home + login) ── */
.hero-logo-wrap {
  text-align: center;
  margin-bottom: 20px;
}
.hero-logo-img {
  height: 90px; width: auto; object-fit: contain;
  filter: brightness(0) invert(1);
  drop-shadow: 0 4px 20px rgba(0,0,0,0.4);
}
.hero-logo-sub {
  display: block; color: rgba(255,255,255,0.6);
  font-size: 13px; margin-top: 6px; letter-spacing: 0.08em;
  text-transform: uppercase;
}